What to Expect at a Veterinary Visit
We are proud to offers same-day, walk-in veterinary services.
Knowing what to expect when you arrive at our hospital will help make the process more pleasant for both you and your pet.
1. Get Settled
Upon arrival, we ask that you complete our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions, and we'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and treatment options. Your veterinarian will work with you to determine a treatment plan for your pet.
Our Pet Care Philosophy
We proudly serve pet owners in Killen. We are dedicated to providing you and your pet with state-of-the-art veterinary service with care and compassion.
We are passionate about preventive care, client education, and providing comprehensive veterinary and emergency services on a convenient walk-in basis to Killen pets.
Pet Owner Resources
Access the following resources for pet owners:
Should I call ahead to book an appointment?
No, an appointment is not required for any of our core veterinary services. We are pleased to offer same-day, walk-in services during regular business hours.
If you wish to contact us before arriving to enquire about the wait time, you are welcome to do so.
If you need to schedule a surgical procedure, please contact us.
What types of animals do you treat?
We take care of cats and dogs.
What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
What is your appointment cancellation policy?
If you need to cancel or rebook a scheduled appointment surgical procedure, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.